Bookings made after 05/08/2021 are non-refundable. In the event that your booking has to be cancelled due to government covid restrictions, you will be provided with a credit for the tickets and rental gear booked which will be valid until the end of the following calendar year.
All bookings made on or before 05/08/2021 which need to be cancelled due to current Government Covid restrictions are eligible for a full refund, provided a minimum of 48 hours notice is given to our team via email. If less than 48 hours notice is provided you will receive a credit which will be valid until the end of 2022.
All cancellation requests and questions must be emailed to email@example.com
We will check the time stamps on the emails requesting a refund, so as long as it has been sent by you at least 48 hours prior to your booking, you will be eligible for a refund, regardless of when our team is able to answer it.
We thank everyone for their patience and support at this time!